Policies And procedures

If you have any questions, please get in touch with us and we’ll be happy to help.

CUSTOMER SUPPLIED GOODS

The customer must check in their goods using a form provided by your rep OR bring it in with a written inventory
Every article must be authorized to ensure it can be decorated and or determine the best process BEFORE you receive a quote
Every article must be NEW – We cannot accept worn or gently worn
BaySix is not responsible for customer supplied goods (I.e. material is not decorate-able, is defective before production, is dirty or used)
Customer supplied goods that fall into the LUXURY ITEM category will follow that policy

If you need an order under the established turn around time we will accommodate your needs with a fee
If within two weeks (10 business days or less) – Apply 30% fee to order total or minimum $50
If an expedited turnaround, within one week (five business days or less) – Apply 40% fee to order total or minimum $75

All orders must be paid, in full, before production
Note: there is a three percent credit card processing fee and we have ACH available – You can also bring a check before production
Retailers must provide a tax ID number
Non-profits/churches must be a 501-c3

Every contract customer MUST qualify and sign a contract
Contract pricing: Is based on annual dollars spent. The customer must guarantee a total of $50,000.00 a year. If the customer does not hit that number, by the close of the year, then they will be charged cost + 20% of their total sales and invoiced accordingly. There will be quarterly reviews to track each customer.

BaySix policy is NOT to price match
We will work with your needs and offer things such as using a different process, adjusting the quantities or offering a less expensive product

10-15% charge/handling fee to overall order
Luxury items encompass anything priced at $100 or above, or goods provided by customers at retail value, such as brands like Patagonia, Carhart, Lululemon, Peter Millar, and North Face, among others
Items MUST be new – We do not accept worn garments or used items

Two weeks or 10 business days from quote and proof approval – This DOES NOT INCLUDE correspondence with your rep
Please be sure to establish a date with your rep and inform us of any event specific dates
If the customer changes or adds anything to the order, please note that this may affect the due date

BaySix default policy is to credit or refund the items – If the order is specific in quantity your rep will reach out to offer resolutions
Quote and proof approval – A proof is attached to each quote for customer approval
If it is deemed a BaySix issue we will credit the account or re-print
If it is deemed a customer issue we will charge for the re-print
If it is an issue missed by both parties we will re-print at cost

We do not purchase samples
Customers can request a sample and will be invoiced accordingly – If the item is used for the order, we will credit it to that order

Standard art: $35.00 this includes size adjustment, redraw of low resolution, color or proof change
Art Creation: $150.00 per hour – This includes conceptual or no concept at all, no computer ready file, etc.